Return Policy
Returns & Exchanges
All returns must be approved before shipping. We are not responsible for lost or stolen packages if prior approval has not been arranged.
Return Window
You may request a refund within 10 days of purchase.
Requests made after 10 days are not eligible for a refund or exchange.
Return Eligibility
To qualify for a return, items must
• Be unused
• Be in the same condition as received
• Be in the original packaging
Eligible for Refund or Exchange
Your item may qualify if
• You received the wrong item
• The item arrived damaged or broken
In this case, a photo of the item in its original packaging is required
Proof of Purchase
A receipt or proof of purchase is required, including your name and order number.
Not Eligible for Refund or Exchange
Items are not eligible if
• They are not in original condition, damaged, or missing parts not due to our error
• They are returned more than 15 days after delivery
Refunds
Once your return is received and inspected, we will notify you by email of approval or rejection.
If approved, your refund will be issued to your original payment method within 3 to 5 business days.
Late or Missing Refunds
If you have not received your refund
• Check your bank account
• Contact your credit card company, as posting times may vary
• Contact your bank, as processing delays can occur
If you’ve completed all steps and still have not received your refund, please contact evera@sierracars.com.
Exchanges
Exchanges are only offered for items that are defective or damaged.
To request an exchange for the same item, email evera@sierracars.com and send your item to:
3111 S Flower St
Los Angeles, CA 90007
United States
Shipping Returns
Return shipping should be sent to
3111 S Flower St
Los Angeles, CA 90007
United States
You are responsible for return shipping costs.
Shipping fees are non refundable. If a refund is issued, return shipping costs will be deducted.
Delivery times for exchanges may vary by location.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.